NEW AT SOVEREIGN BANK

 

 

Privacy/Security Policy


NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS


This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customers:

All of our consumer customers who have a continuing relationship with us, such as:

  • Deposit Account
• Loan Account
• Credit Card
• Safe Deposit Box
• Retail Installment contract we hold and service
• Home Mortgage Brokerage

We will tell you the sources for nonpublic personal information we collect on our customers. We will tell you what measures we take to secure that information.


DEFINED TERMS:


WE, OUR, and US means the Bank.


NONPUBLIC PERSONAL INFORMATION
means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records.

An AFFILIATE is a company we own or control, a company that owns or controls us, and a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

A NONAFFILIATED THIRD PARTY is a company that is not an affiliate of ours.

THE INFORMATION THAT WE COLLECT:

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms
• Information about your transactions with us
• Information about your transactions with nonaffiliated third parties
• Information from a consumer reporting agency

We do not disclose any nonpublic personal information about you to anyone, except as authorized by law.

THE CONFIDENTIALITY, SECURITY AND INTEGRITY OF YOUR NONPUBLIC PERSONAL INFORMATION:

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with Federal information.

NONPUBLIC PERSONAL INFORMATION AND NONAFFILIATED THIRD PARTIES:

Since we value our customer relationship with you, we will not disclose your nonpublic personal information to nonaffiliated third parties, except as permitted by law.

NONPUBLIC PERSONAL INFORMATION AND FORMER CUSTOMERS:
We do not disclose nonpublic personal information about former customers.

  SOVEREIGN BANK
Member FDIC

Services offered only within the state of Texas.

Sovereign Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Sovereign Bank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail
2601 North Lamar Blvd.
Suite 300
Austin, Tx. 78705-4294

Telephone: 877-276-5554

Fax: 512-475-1313

E-mail: consumer.complaints@dob.texas.gov

Website: www.dob.texas.gov

Sovereign Bank also engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. After first contacting MoneyGram Payment Systems, Inc., a customer that still has an unresolved complaint regarding the company's money transmission or currency actvitity should direct the complaint to the Texas Department of Banking.