Consumer Complaint & Dispute Resolution Procedure

1. Our Commitment to Resolution

Banksov Financial Services LLC takes all consumer grievances seriously. We maintain a formal internal dispute resolution process designed to investigate and resolve issues within 3 business days of receipt.

2. How to Submit an Internal Dispute

If you experience an issue regarding our Credit Access Business services, fee calculations, or electronic disclosures, submit your concern through one of the following official channels:

• Online Dispute Form: Submit Online Contact & Dispute Form
• Email: Send full details to [email protected]
• Phone: Call our Compliance Officer at (800) 555-0199 (Mon–Fri, 8 AM–5 PM CST).
• Mail: Banksov Financial Services LLC, Attn: Compliance Department, 1000 Main Street, Suite 2200, Houston, TX 77002.

3. Escalate to the OCCC

If our internal resolution process does not resolve your concern, you may contact the Office of Consumer Credit Commissioner (OCCC) directly at (800) 538-1579 or email [email protected].